Your agent is exactly that, your agent. Your are ultimately still responsible for the condition of your property and the tenancy.

It is vital that you work with people you trust, who will always be communicative and will carry out hat is required for a successful tenancy.

Here is a brief list of a landlords responsibilties:

• Right To Rent Checks

• Serving Certificates and How To Rent Guide At Beginning of tenancy

• Gas Safety Certificate

• Electrical Safety Certificate (EICR)

• Fire Safety

• Applicance Safety

• Energy Performance Certificate

• Safely Hold Deposit in a Government Approved Scheme

Legislation is the biggest challenge for any landlord.

It is ever changing and important to comply with and when it comes to living standards, it is imperative to always be compliant. The penalties are far worse and costly than compliance in the first instance.

With new Right to Rent and Renter Reform Bill we can help you naviate the latest changes to maintain the income you receive.

We don’t just value your property we assess and get to know it.

Our in house maintenance team will be on site during the valuation, so we fully understand the property from the off and provide advice and actionable help to optimise returns.

Our client portal enables you to manage all of your properties managed by Vertical.

You can easily see the status of tenants from viewing to referancing to move in.

When they are moved in you can see safety certificates, deposit certificates and documents, the tenant welcome pack, statements and works tracking. All in one place.

Our portal also has a built in chat so you can speak to us and our chat will automatically assign itself to that property, so no one misses any communication again.

Our client portals give you a complete overview of your portfolio.

Marketing your property correctly is crucial to achieving the highest rent offers and the best tenants.

We take care to produce the best photographs including drone photography and amazing 3d walkthrough’s to showcase the property.

We advertise on Rightmove and have access to premium listings.

Social media is a strong focus for us and is an ever growing way of locating and finding the best tenants.

We will arrange and conduct all viewings for you.

Upcoming viewings and feedback on viewings is visible in your client portal.

We will call you to discuss the viewings, the people we have seen and help you decide who to proceed with.

We can conduct interactive virtual viewings, however we will always request an in person viewing prior to any agreements being made.

It all starts here. Finding the right tenant can lead to fantastic long term returns on your investment. The tenant is a key partner in all of our goals.

We have vigourous referencing requirements to help best ensure we have found a tenant with the means to afford the property and who will look after it as required.

We use the services of the Tenant Deposit Scheme (TDS).

The TDS is the only non profit deposit scheme.

For fairness for everyone and for an impartial service that primarily relies on us, as an agent to provide the optimal outcomes, Landlords will be required to utilise the TDS custodial account services.

We do not charge for the deposit or return of deposit to the tenant.

An hourly fee does apply to deposit complain and resolutions.

Moving in can be a big day for your new tenant and we want to make it as smooth as possible. We provide a welcome pack with all the information your tenant needs and access to their portal login.

The tenants know what is expected, know they are dealing with professionals and are welcomed into their new home, starting positively.

Having a detailed and accurate inventory avoids enourmous headaches further down the road.

Our dilligent inventory reports are also updated throughout the tenancy ensuring you always have the latest information on the condition of your property.

A detailed inventory is an important piece of evidence when it comes to disputes, so ensuring the assessments are factual and of quality is paramount to the letting process.

We carry out a property inspection at 3 months and then 6 monthly after.

Many Landlord insurance providors require this schedule within their policies.

This inspection schedule is beneficial for tenants too as it presents an open opportunity to discuss any issues they are having and allow us to learn more about our tenant, their lives and their future intentions.

Our in house maintenance team take great pride ensuring the well-being of your property.

With extensive experience working on and constructing a diverse range of properties across the UK, we bring a wealth of knowledge and quality to the table.

Having an in house maintenance team means we can provide you with the best prices and a team who you can trust will get to the cause of the issue and fix it, first time and quickly, keeping you and the tenants happy.

We are not hunting around for unknown subcontractors to work on your precious investment.

We will not markup on materiels and labour either.

It is important that procedures are strictly followed when a tenant is leaving to ensure the property is in a good condition and that any issues are documented, so they can be resolved through the correct channels.

When a tenancy has been ended by either the tenant or the landlord we make sure the right notices and procedures are followed to avoid any disputes and allow you to plan your next move.

For Complete Management Landlord, you have the additional option of Guarenteed Rent Insurance.

In the event of non payment and rent arrear, we will automatically start the process to recover funds and in the meantime ensure you still receive your rent on time.